LOCKYNZ Refund Policy

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The 30-Day Lock-In Guarantee

Every first order is covered by our 30-Day Lock-In Guarantee. If LOCKYNZ isn't for you, email team@lockynz.com within 30 days of delivery with your order number and we'll issue a full refund of your purchase price. No questionnaire, no return shipment required on your first order.

Refunds go back to your original payment method and typically appear within 5 to 10 business days after confirmation.

Repeat orders

For orders after your first, unopened cans are eligible for a full product refund within 30 days of delivery. Email team@lockynz.com with your order number and we'll take it from there. Opened cans on repeat orders are handled case by case: reach out and we'll make it right.

Damaged, defective, or wrong items

If anything arrives damaged, defective, or different from what you ordered, email a photo to team@lockynz.com within 7 days of delivery. We'll replace it or refund it in full, including shipping.

Shipping costs

Original shipping charges are refunded when the issue is on us (damaged, defective, or incorrect items). For other refunds, shipping charges are not refunded.

How to start a refund

Email team@lockynz.com with your order number and "Refund" in the subject line. We respond within 1 business day.